faq
What is Audi Rewards?
“Audi Rewards” Program is a loyalty program that offers a wide variety of redemption options for less than 100 points, so it doesn't take long to get your first reward. In addition, the program was developed as a way to show appreciation for loyal cardholder. If you are not a cardholder, we encourage you to apply today, in order to start benefiting from the little things that make life more enjoyable.
Is there any fee to participate in this Program?
No. There is no fee. You will be automatically enrolled into the program.
How are the points calculated?
Every 10$ or 10 Euro spent on your Audi Credit Card gets you a Point. For example, if you spend $1000, you will receive 100 Points.
Are the Points calculated for all kind of transactions?
Yes. You will earn Points for all retail transactions on your card in Lebanon as well as in any other country. For every $10 or 10Euro you spend, you will earn a Point. However, you will not earn points on casino, balance transfer, interest charges, returned purchases, cash advances, cash advance fees, late fees, over limit fees, annual membership fees, returned cheque fees, payments and disputed & fraudulent transactions.
How can you get Points faster?
Simply by using your Audi Credit Card for all your transactions. For every eligible transaction, be it big or small, you can accumulate Points. Use it in supermarkets, in department stores, in travel, for buying your air tickets etc. - The more you use your Audi Credit Card, the faster you can accumulate Points. So just keep using your Audi Credit Card instead of paying by cash or any other credit card and start earning Points faster.
Can you get Points for supplementary cards transactions?
Yes. All transactions on your supplementary cards will earn Points. These will be added to your account.
Can I transfer my “Audi Rewards” Points to someone else?
Accumulated points cannot be transferred to another person unless specified otherwise by the bank at its sole discretion. However, on redemption the cardholder may combine:

* Separate card accounts in his/her name; (provided those cards are participating in the program). * The points earned by the cardholder’s spouse or any other person living at his/her address. The Bank will allow such combining of points if the cardholder and the other cardholders agree in writing and define the name of which cardholder is to benefit from the redemption.
How to know the number of Points you have accumulated?
Every 3 months, we will send you a detailed statement that will show your accumulated points. You can also call our customer service representative at 01/219941-2 or our 24 hour help desk at 01/212120.
Is there a time limit to redeem the Points?
Yes, “Audi Rewards” program is valid for up to 3 years. During this period you can accumulate and redeem points whenever you want. At the program closing date, you will be notified in advance. You will then have 90 days from the termination date to redeem all your accumulated points. After this period, unused points will expire automatically.
How to redeem your points?
To redeem your points, first check the points’ balance which is indicated in your “Points Statement Summary” and then follow these easy steps to get your gift (s) or airline ticket:

* Look at the "Audi Rewards" catalog or browse online and choose your gift. The value of the item you desire should not exceed the number of points you have. * Fill in the Redemption form and send it to Bank Audi by fax 01/21 99 51 or to your nearest Bank Audi Branch/Att. Electronic Banking & Cards Services Center .

In case you don’t have enough points to redeem them for a specific item, you can choose to keep your points and further use your card(s) to add more points to your account. Remember, accumulating points is simple: 1 point will be added to your account for every 10$ or 10€ spent using one of Bank Audi’s credit cards.